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The specific configuration can be confirmed directly through Princess Reservations or your travel agent. Photos, floor plan diagrams, and amenities represent typical arrangements and may vary by ship.
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Under development for more than six years, the Sphere Class includes the just-unveiled Sun Princess, which also was delayed by several weeks. Passengers on the canceled sailings also have the option of not switching to another Princess cruise and instead getting a full refund for the fare they paid. All three of the new sailings will open for bookings April 30. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. To write a complaint about Princess Cruise Lines and get an answer from the officials of Princess Cruise Lines, Complaintsboard.com's objective complaint writing and answer providing system can be used.
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Onboard theaters are equipped with assistive listening devices and they can be provided on request. Please check with Guest Services for more information. If you would like to bring on your own Menorah, you may. However, since candles are prohibited onboard all Princess ships, it must be electric (no live flame). For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge.
Why won’t Princess Cruises refund our canceled flight? They have my money.
Together, Princess' unique combination of gracious dining staff, fine continental cuisine and new friends make every meal on board a memorable occasion. Camp Discovery and Beach House Teen Lounge is open during the day and evening for your convenience, on sea days and port days. From 10PM – 1AM, we offer group babysitting in the centers for kids ages 3-11 for $5 per child per hour. Our pools and sports courts are both child- and family-friendly spaces to be experienced together.
Please verify requirements with the consulates of these countries prior to your cruise. We offer live satellite reception of many popular networks. Channel line ups availability may vary between trades based on availability.
Dining & Nightlife
Calling a cruise line obviously is not an appropriate approach for an issue as important as having the proper papers/documents for boarding. I once had a TA tell me I needed a visa, which I knew from experience I didn't. I contacted the countries consulates and requested confirmation in writing I did not need a visa.
Ire builds over hold times as suppliers rush to hire, train call staff - Travel Weekly
Ire builds over hold times as suppliers rush to hire, train call staff.
Posted: Mon, 16 May 2022 07:00:00 GMT [source]
You can conveniently purchase tokens with your Medallion. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. Choose from a selection of our Celebration offerings, with extra touches like stateroom decorations, flowers, wine and champagne.
Casual Dining Venues
Fincantieri originally planned to deliver Star Princess to the cruise line July 29, 2025. The responsibility is put squarely on us in the contract. Always has been, all cruise lines do it the same way.
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Sorry this happened to you but it also has happened to a lot of others. Because of Covid, Princess ships have a whole section of cabins blocked off for quarantine (new crew have to quarantine and also covid + people). They are not stopping people from booking these cabins, especially far in advance. Only thing you can do now is follow some of the above suggestions... Especially calling as soon as they open, have other cabin # in mind that are in your same category. You all understand this process so well, I am a little embarrassed now to admit what the issue is.
We are booked in a suite and the 1st night we are supposed to get a free speciality dining credit. When I went to book through the app, it showed the credit, but once I reserved the time we wanted, the credit was gone and charged my credit card. It's unfortunate you relied on a phone call to get the information. If I were in your situation I would assume half the responsibility for this problem. I would approach customer relations calmly telling them it was their issue not to know the correct documentation for a foreign birth certificate assuming you told them that. I would ask for a 50% future cruise credit for compensation which is easier for a company to issue then what you're asking for and doing with a credit card dispute.
This is the very reason we are not booking our first night dinner before we go. I know we have 3 free dinners in special dinning rooms but if we book all of them now it will be well over $300 and I really don't want to have to argue about it on the cruise. Is there any way to book these dinners ahead of time without paying for them. There are 4 of us, so that makes a lot of difference for us.
Sometimes they are willing to make a price adjustment if you request it. If they reprice your booking, it will be with the current promotions, not the ones that existed at the time of your original booking. So, for example, if some OBC and a free specialty dinner were part of the original booking but are not currently offered for new bookings, you would lose those perks on a refare. This is my first time going on a cruise and I had no idea there was any other way to book, until speaking with people after needing assistance with this current issue of course. After a month and a half and hours and hours and hours on hold, I am contemplating cancelling my cruise all together and forfeiting my deposit. As a courtesy, the onboard staff will assist in following up with the airline; however, any costs incurred in forwarding the luggage to the ship is at the guest’s expense.
In some cases, our shipboard staff will lead services. However, Princess does not place clergy on board our vessels. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit Guest Services to settle your account. We accept U.S. dollars and other major foreign currencies.
I've been meaning to ask my TA whether they have this option, as our upcoming UK cruise has heaps of mini suites still available. Since your cruise is not until September you should be able to cancel the booking now at no penalty and then rebook at the current lower price (with any current perks offered). I found out the day it happened because I decided to look at the Cruise Personalizer. I actually used the Live Chat function to get the original room I booked back. If you keep trying you may get a different person that may help you with your particular case. If you are within the 60 day time frame allowed you can transfer the cruise to a TA and have them go to bat for you.
Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $24.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase. The Sphere Class is the first new class of ships to debut at Princess in nearly 11 years. When it launches, Star Princess will be the second vessel in Princess' long-awaited new Sphere Class of ships.
Our representatives will record your new flight information into your booking record. You or your travel consultant must advise Princess in writing of any special diet, allergies or medical needs. Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways. For all other cruises, requests must be received no later than 65 days prior to departure.
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